Tag Archives: VNC

Desktop Support

  • managed 200+ systems as part of a nationwide digital media network that required high availability & round the clock support for both technical issues & client training.
    • remote desktop (vnc, teamviewer)
    • phone, email, ssh, on-site
  • on-site pc support for hardware installs, windows diagnostics, virus removal & data recovery
  • multi-site mixed network of 500+ devices
    • diagnostics (software & hardware)
    • apple, windows, linux
    • networking
    • imaging

Intranets & Remote Support

Previously to support clients there were a mix of different servers & different support technologies, controlled via a complex set of Shell Scripts which was only available to administrators. This was solved by streamlining all the different technologies in to one simple OpenVPN server based on common hardware with pfSense, with a simple graphically appealing interface for all staff to use from anywhere. This also opened up the ability for staff to work remotely, with the added benefit of drastically reduced technical issues & calls.

A second version was developed but never released, written from scratch in Dojo with mobile in mind. This had a few advantages:

  • More efficient in regards to loading speeds, as it only loads what it needs at any one time rather than everything.
  • Mobile-friendly interface, for technicians in the field to get instant feedback on the systems they are working on.
  • More informative at a glance with data arranged more logical to the workflow of support staff

FlexiFi v2

This was a huge product, designed to replace the FlexiFi Digital Media System.  There were a few key points considered when developing this software:

  • It must allow for almost limitless client configurations (display orientation & placement, showing menus and slideshows on one display, etc)
  • The client must be presented with a logical interface to easily modify and create content for their displays
  • Reduce the amount of network traffic needed for the editing interface to increase the speed of which remote support could be achieved, along with remote (off-site) editing for the client.
  • Keep the structure modular in order to easily add new objects in as clients requested them.
  • It must use the existing support systems (VPN) as close as possible to reduce complications of having to learn new systems for support staff.

It ended up being a commercially successful system replacing most FlexiFi systems while utilising the existing nationwide support VPN, and is still in use at many sites nationwide.

If you are using FlexiFi2 (or any digital signage system) please visit signagebank.com for pre-made stock slides and animations for your displays.

FlexiFi v1

I was brought in to design, build and support a new Digital Media System that was to replace an ageing and extremely buggy PERL system (iDesign) that was currently in use.  FlexiFi was the outcome, written in PHP to be a more solid, supported and easily extendable duplicate of the original system yet with many features implemented that had previously been impossible.

This was successfully sold and deployed to over 100 sites nationwide (200+ systems) which required a custom Intranet development and VPN to keep track of it all.

Each system was a dedicated PC with a highly customised Linux distribution, which contained its own LAMP stack with built in CMS.  This allowed it to be updated both remotely by support staff & locally by clients themselves.

The systems themselves were able to display slideshows consisting of customised text, graphics and videos, along with menus that could accommodate multiple prices – all of which could be scheduled.

It was a highly successful product which was replaced a few years later by the far more advanced FlexiFi2 product.

If you are using FlexiFi (or any digital signage system) please visit signagebank.com for pre-made stock slides and animations for your displays.